Frequently Asked Questions
Everything you need to know about your Urth electronics and orders.
What is the standard shipping time for Urth orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, generally between 7-14 business days.
Do your electronic products come with a warranty?
Yes, all Urth devices include a comprehensive 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for opened electronics?
We accept returns within 30 days of delivery. For opened electronics, the item must be in original condition with all cables and accessories included. A small restocking fee may apply.
How can I track the status of my shipment?
Once your order is processed, you will receive an email with a unique tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
Are your products compatible with both iOS and Android?
Most Urth smart devices are designed for cross-platform compatibility. Please check the 'Technical Specifications' section on individual product pages for specific software requirements.