Returns & Exchanges

At Urth, we are committed to providing high-quality electronics and offer a 30-day return window for all products in their original packaging. We aim to make your exchange or refund process as seamless as the technology we create.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Device

  Ensure the electronic device is factory reset, cleared of personal data, and securely packed in its original box with all included cables and manuals.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund or replacement will be processed within 5-7 business days.